Quarter-Inch Holes Harvard Business School professor Theodore Levitt famously said, "People don't want to buy a quarter-inch drill. They want a quarter-inch hole!"
Context Matters It's easy to be misled by stats because they seem so objective, but they're easy to use in a dishonest way, even when theyβre technically true.
Wrong Notes "It's not the note you play that's the wrong note β it's the note you play afterwards that makes it right or wrong."
Strategy vs. Tactics A tactic is a tool for getting something that you want. But it's only useful to you if your broader strategy is solid.
Opportunity Costs When we see a really big number, it's hard to understand just how big it is without putting it into context.